Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Personalized items cannot be returned. Holiday (Christmas, Thanksgiving, Easter) items have a 7-day return policy to qualify for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return or exchange you can contact us at info@thesouthernstork.com.

​Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned such as custom products or personalized items. Please get in touch if you have questions or concerns about your specific item.

​Exchanges
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have for a refund. If you do not want to make a separate purchase, we will ship your new item once we receive your exchange.

​Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thesouthernstork.com.